Managed Helpdesk for International Teams
Easyton (sekurer.com), founded in 2009, provides bilingual IT outsourcing and project support for international companies across Hong Kong, Macao, the Greater Bay Area, and major mainland China cities. Over 17 years of bilingual IT support across our coverage area. Helpdesk covers multi-channel requests with onsite backup when needed.
Channels
The helpdesk handles requests by phone, email, and onsite visits, as scoped in the agreement, and sends bilingual status updates so headquarters can follow local work.
Escalation to onsite
When a request needs someone at the office, Easyton can escalate to onsite engineers in covered cities: Hong Kong, Macao, the Greater Bay Area, and major mainland cities.
Reporting
International teams get clear bilingual updates. Response expectations are agreed in the contract. This page does not publish a fixed response time.
Frequently asked questions
Which channels does the helpdesk use?
Phone, email, and onsite visits as scoped in the agreement.
What if an issue needs someone on site?
Easyton can escalate to onsite engineers in covered cities.
Is there a published SLA number on this page?
Only use terms already agreed in your contract; contact us to discuss response expectations.
